Returns & Exchanges

Our Return Policy applies to all returns and exchanges and only for regular-priced items purchased on our website - lookwhowearwhat.com. Merchandise purchased through third parties is not covered under our return policy.

For returns to be approved, it must meet the following:

1. Merchandise must be processed and returned to us within 30 days for local orders or 45 days for international orders from the receipt date.
2. Merchandise must be in its original brand new, never washed, unworn and unscented condition.
3. Merchandise must have all original tags and original clear packaging intact, in a resalable condition.
4. Sales items, intimates, accessories and specifically stated non-returnable items are not eligible for return.

For returns to be valid, your original order and return request details must be indicated on or in your return package for identification purposes. Unidentifiable returns will not be processed. The package has to be mailed back within the stipulated time frame and processed for store credits. 

A handling fee of S$2 for each return processed will be deducted from the Store Credits issued. Store Credits will be valid for 3 months from the issue date.  

To submit a return request, you must write to return@lookwhowearwhat with your registered account email address. You may only mail the item back once we have approved the following request. Our address is 60 KAKI BUKIT PLACE, #02-04 EUNOS TECHPARK, Singapore 415979.

Ensure that your item meets our return conditions before submitting a return request. Items returned not meeting our return condition will not be processed and will be sent back to you via courier at your own expense.

All returns will be handled via mail. You will bear all additional shipping fees. Original shipping charges, duties and/or taxes are non-refundable.

You are advised to mail your return package via a mode of delivery that allows tracking. LOOKWHOWEARWHAT will not be liable for any lost return packages and will be unable to process your return if it does not reach us. All return packages will be your responsibility.

Store Credits will be issued once your return is processed, which will be credited to your account and can be used (partially or in full) to offset online purchases only. Store Credits are valid for 3 months from the date of issue. We do not offer cash refunds for returns. Returns that do not fulfil all conditions will be duly declined, and a redelivery fee will be required.

All returns are final. Items you wish to repurchase with the returned store credits will not be reserved or guaranteed.

EXCHANGE

Exchanges must be requested within 7 days of receipt. Exchanges can only be for merchandise of equal or higher value. Any amount paid in excess of the original purchase cannot be refunded.

Merchandise not meeting our exchange condition will not be eligible for exchange and will be rejected. You will bear charges incurred to return the item back to you.  

You may submit a request for an exchange via email at exchange@lookwhowearwhat.com within the stipulated time frame. An additional fee of S$5.00 for a one-on-one exchange via courier is applicable and payable before arrangement. The exchange will be arranged via courier only once approved by us. There will be no option for an exchange at our on-site premises.

EXCHANGE CONDITIONS

1. Exchange is valid on regular-priced items only.
2. Exchange requests are valid within 7 days of receipt.
3. Exchanges can only be arranged for items in stock and orders shipped locally.
4. One-time exchange per order is allowed.
5. Merchandise must be in its original brand new, never washed, unworn and unscented condition. Merchandise must have all original tags and original clear packaging intact, in a resalable condition.
6. Sales items, intimates, accessories and specifically stated non-exchangeable items are not eligible for exchange.

Your exchange is only confirmed when we give you confirmation via email. No prior reservation of items is guaranteed before our acknowledgement and confirmation.

DEFECTIVE OR INCORRECT ITEMS

All defective or incorrect items are to reach us within 30 calendar days from the dispatch date for orders made in Singapore or 45 calendar days for international orders. Items must be unworn, unwashed, unaltered, and with their tags intact in resalable condition. If the replacement piece is no longer in-stock, store credit or a refund will be issued.

An item is considered defective once the overall look of the apparel (when worn) is affected. These manufacturing defects are evident at the point of receipt, such as large stains, holes, pills, missing buttons, faulty zippers and sewing errors. Minor variations in measurement (within 1 inch) are not considered a defect. You are responsible for ensuring that your sizing measurements are accurate. Treatment of your product with the use of bleach, strong detergents, high heat (e.g. dryer) or soaking may result in unintended damage to your items. LOOKWHOWEARWHAT will not be able to offer a replacement or refund if so.

Examples of other minor imperfections that are unlikely to reduce the overall look of the item and hence not deemed as defects are:

1. The placement of prints for printed items will differ for every piece due to the fabric cut.
2. A slight discrepancy in the representation of product colours due to lighting differences.
3. Dirt material or technical markings that can be easily washed off.
4. Variation in measurements (within our acceptable tolerance) between pieces of the same design that do not affect the item when worn.
5. Small dotted stains on light-coloured items that are not in obvious places.
6. Loose threads, loose buttons and any other reason similar in effect where it is easily rectifiable.
7. All other reasons for a request for return or exchange will be considered on a case-by-case basis.

If you believe you have received a defective item, at hello@lookwhowearwhat.com with your order number and a photograph of the defect. LOOKWHOWEARWHAT reserves the right of final decision in the event of any dispute.