LOCAL DELIVERY
Courier delivery is available at $5 per order — complimentary delivery for orders over S$100 with delivery addresses in Singapore.
After processing and fulfilment, all packages are tracked and shipped from our Singapore office via our selected third-party delivery partners. You should receive your package within 3 – 5 working days. During the festive or sales season, please expect extended delivery timeframes to receive your orders.
Cut-off time for local orders is 8 AM on a usual working day. Orders confirmed and paid after 10 AM cannot be guaranteed to be processed and dispatched within the same day.
INTERNATIONAL DELIVERY
We ship our International packages via Standard Shipping at $15 per order—complimentary delivery for orders over $150. Delivery services will take up to additional 2-3 working days before it is picked up and sent to the sorting facility for shipment.
Parcels will reach you within estimated range-definite transit times with milestone tracking and delivery confirmation in key countries.
A Shipment ID/Tracking ID will be entered in your order details and updated via the shipping confirmation email once the package is dispatched.
MISSED DELIVERY
In most cases, Local couriers will make two attempts for delivery. After two failed attempts, your parcel will be returned to us. Ensure your correct and complete address, along with your contact number, is provided. Any order with incomplete or incorrect information may result in unsuccessful or delayed deliveries or returns.
Any unclaimed parcels returned or failed delivery due to an error on your part will incur a redelivery fee.
DELAY
It is our experience that delays are more likely to occur near and over festive periods. We do our best to update you with any information on delays. We seek your assistance to be patient and check the tracking numbers provided for any movement during this period.
INCOMPLETE OR INCORRECT ADDRESS
You may be contacted by delivery agents assigned to your parcel for clarification on missing or erroneous unit numbers. Alternatively, if you have supplemented us with your correct and full address, we will be able to pass it on.
In the case of incorrect addresses, if it is an existing address that can be delivered to, we are unable to guarantee that we can retrieve the parcel. Should the address not exist, your parcel will be arranged to be returned to us.
International orders with incorrect/incomplete addresses should be returned to us upon failed delivery. This process, however, can take up to 1-3 months.
Ensure your correct and complete address and contact number are provided. Any order with incomplete or incorrect information may result in unsuccessful or delayed deliveries or returned.
Redelivery costs will be chargeable.
LOST PACKAGES
Once your package has been handed over to our third-party delivery partners, it is under the responsibility of them. LOOKWHOWEARWHAT shall not be responsible for any lost parcels if substantial proof of delivery can be provided. Any reports of lost packages will be escalated to the respective third-party delivery partner. LOOKWHOWEARWHAT will make reasonable efforts to assist in compensation claims, if any, on a case-by-case basis.